FAQs

1. What is your return and exchange policy?
You have 30 days from delivery to request a return or exchange. Items must be unused  and in their original packaging. Start a request via our Returns page or contact support.

2. What if I received a damaged or incorrect item?
We’re sorry! Contact support within 48 hours of delivery with your order number and clear photos. We’ll resolve the issue promptly.

3. How can I track my order?
Once shipped, you’ll receive an email with a tracking link. You can also track orders from your account under Order History.

4. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal. Other secure methods may be available at checkout.

5. Can I modify or cancel my order after placing it?
We process orders quickly. Changes or cancellations are only possible within a short window before fulfillment. Contact support immediately—we’ll do our best.

6. Do I need to pay customs duty?
Most orders to the US, Canada, the UK, and the EU ship DDP (duties paid). If an exception applies, estimated taxes will be shown at checkout before you pay.

7. How do I open a return request?
Visit our Returns page and submit your order number plus reason for return. Our team will guide you through the next steps.

8. What happens if my package is stuck in transit?
If tracking hasn’t updated for 7+ days (and it’s already in your country), please contact the local carrier with your tracking number and message our support so we can investigate.

9. Are MR.GREEN products cruelty-free?
Yes. We are committed to cruelty-free practices and responsible sourcing.

10. Do you ship internationally?
Yes, we ship worldwide. Costs and delivery times vary by destination. See our Shipping Information page for details.

11. How long does delivery take?
Delivery times vary by location and stock status. Typical ranges are shown at checkout and in your shipping email.

12. Where do you ship from?
We ship from our US, Canada, UK, and EU warehouses. If an item is out of stock locally, we may ship from an international hub with DDP.

13. Do you offer a money-back guarantee?
Yes—30-day money-back guarantee on eligible items. See our Returns page for conditions.

14. Are your products authentic MR.GREEN?
Absolutely. We sell only genuine MR.GREEN products through our official store (hellomrgreen.com).

15. How do I use a discount code?
Enter your code in the Discount field at checkout and click Apply before completing payment.