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Easy Return & Refund Policy at MR.GREEN

Thanks for shopping at MR.GREEN! We want you to love what you buy, but if you don’t, here’s how you can return it:

30-Day Easy Returns:

  • Time to Return: You have 30 days from when you get your item to send it back.
  • Returns: We cover the return shipping if you're in the US, Canada, UK, Japan, South Korea, Australia, Spain, Germany, France, New Zealand, or Italy.
  • No Extra Fees: We don’t charge any fees for restocking.
  • Condition: Just make sure the item is unused, has its tags, and comes back in its original packaging.

Starting a Return:

  • Get in Touch: Email us at contact us to start your return. We’ll send you a label and instructions on how to send your item back.
  • Remember: Only returns that we’ve approved beforehand will be accepted.

If Something’s Wrong:

  • Check Your Order: When your order arrives, look it over. If something’s wrong because it’s broken, damaged, or not what you ordered, email us right away so we can fix it.

Some Things Can’t Be Returned:

  • Not Returnable: Items like perishable goods, custom stuff, personal care products, hazardous materials, and flammable stuff can’t be returned.
  • Final Sale Items: Things like sale items and gift cards can’t be sent back.

Want to Exchange?

  • Easy Swap: Return what you don’t want and buy the new item separately.

EU Customers - 14-Day Cooling Off Period:

  • EU Right: If you’re shopping from the EU, you can change your mind within 14 days and return your order without having to tell us why.

Getting Your Money Back:

  • Refund Process: After we get your item back and check it, we’ll let you know if the refund was approved. If it is, you’ll see the money back in your original payment method in about 3 days.
  • Check with Your Bank: Sometimes it takes a bit longer for your bank or card company to process the refund.

Haven’t Seen Your Refund?

  • Contact Us: If it’s been over 15 days and you still haven’t seen your refund, get in touch with us at contact@hellomrgreen.com.

We’re Here to Help! If you have any questions, just reach out. Thanks for choosing MR.GREEN!